Step Owner Task description
- GM identification of key work processes
- COO describe what is part of the survey (and not)
- COO determine the complexity of the work processes (questionnaire or structured interviews)
- CFO note the economic value added by each process
- CFO note all other indicators
- HRD review questionnaires for non objection
- HRD identify managers and teams ; gather e-mail addresses
- HRD involve management and lead communication
- RC&S dispatch questionnaires
- Employees respond
- RC&S gather responses
- RC&S process responses for coherence
- RC&S prepare and interpret diagrams
- RC&S design rough action plans
- RC&S present conclusions to top management
- RC&S present conclusions to employees
- RC&S finalize action plans with top management
- RC&S implement recommandations with top management
- CFO monitor outcome with indicators
Deliverables of a standard survey
- Diagrams for follow up
- Suggestions for action
- Present conclusions to top management
- Present conclusions to employees
- To finalize concise action plans has to be done with managers. It goes into details and the consulting time is invoiced separately
- To implement recommanded activities: out of the 400 we have in our library, we master some 50. All others must be conducted by management or by other professionals (for instance organizing a show).
Approximate cost
Single location with 100 people and 2 or 3 processes: 5’000 €, 3 weeks
Single location with 1000 people and 3 to 5 processes: 10’000 €, 3 weeks
20 locations, 10’000 people, 20 processes: 100’000 €, 3 months
Please send in a request for your wish
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